> At Icicle we endeavour to dispatch goods within 1 full working day from the order. We use a variety of reputable delivery providers, including Royal Mail and ParcelForce. For orders where FREE postage is included (for orders over £30), the delivery service timescale is for 2-3 days (for UK Mainland ONLY), but this isn't guaranteed. The most common service we use is ParcelForce 48 delivery.

> Shipping to UK Highlands and Islands may take longer. If you are worried about the progress of your order, please use the online contact page to send us a message. We will let you know the status by return, as we obtain tracking numbers for all items.

> If you wish to upgrade to a quicker delivery, we typically use ParcelForce express24 service. Note that despite the name, for deliveries to the extremities of the UK, this can take longer. To request a quicker delivery, a postal upgrade fee can be paid for. Please e-mail us before placing your order, to ensure there is time to process your order, and post it that day.

> To give you an indication of prices for the advertised next day delivery, the upgrade fee for a box large enough for a couple of pairs of crampons is c.£10 extra, and for a box big enough for two pairs of snowshoes is c.£20 extra. Postal upgrade fees are paid by adding a gift voucher of the required amount to your order, and we'll let you know which amount to add in advance.

> Please note that all our delivery charges, and amounts for upgrades as well as standard delivery, are for both postage and packing, as well as extra priority staff time required for urgent deliveries. If you have any queries about delivery, please contact us before placing your order.